1. INSTANT DIGITAL ACCESS
SELLEREB LTD provides intangible digital services (Software as a Service). We do not sell physical products, and therefore, no physical shipping is required.
2. DELIVERY TIMELINE
2.1. Free Trial Activation. Where a free trial is offered, upon successful registration you will receive immediate access to the features of your selected plan at no charge. A confirmation e-mail will be sent to the e-mail address provided during registration.
2.2. Paid Subscription Activation. Upon successful processing of your subscription payment via Stripe, our payment processor, you will receive:
- Continued Access: your user account will transition seamlessly to the paid subscription with no interruption in service;
- Payment Confirmation: an automated receipt will be sent to the e-mail address associated with your account via Stripe.
3. DELIVERY CONFIRMATION
Since our service is activated instantly and delivered digitally, we maintain access logs that confirm when your account was activated and when features were accessed. These logs serve as proof of delivery for the digital service.
4. TECHNICAL DELAYS
In rare cases, there may be a slight delay (up to 15 minutes) in account activation due to payment verification processes by Stripe or system processing. If you do not receive access after 15 minutes, please contact us immediately at [email protected].
5. REFUNDS AND DISPUTES
If you experience any issues with accessing the Service or believe you have not received the digital product, please contact Sellereb support at [email protected] before initiating a dispute with your payment provider. We are committed to resolving any delivery issues promptly. For refund requests, please refer to our Refund & Cancellation Policy.