1. GENERAL POLICY
SELLEREB LTD ("Company") provides intangible digital goods in the form of software-as-a-service (SaaS). By subscribing to Sellereb, you acknowledge that the service is accessible immediately upon account activation (including during any free trial period).
Payments for Sellereb subscriptions are processed by Stripe. SELLEREB LTD is the seller of record for all transactions. Our detailed refund terms are outlined below.
2. FREE TRIAL PERIOD
Where a free trial is offered to new subscribers, you have full access to the features of your selected plan at no charge during the trial; its duration and conditions are stated on the pricing page.
- Payment Details Required: to start the free trial, you may be required to enter your payment details through Stripe's secure checkout. This is required to enable automatic conversion to a paid subscription at the end of the trial. Your payment method will not be charged during the trial period.
- No Payment During Trial: no payment will be collected during the free trial. You may cancel at any time before the trial expires without any financial obligation.
- Payment Data Security: SELLEREB LTD does not collect, store, or have access to your credit card or payment credentials at any time. All payment information is processed exclusively by Stripe, our payment processor.
- Automatic Conversion: if you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and will be billed at the rate shown on the pricing page.
- Trial Abuse: Sellereb reserves the right to limit free trial access to one trial per user, per household, or per payment method. Creating multiple accounts to exploit the free trial constitutes a violation of our Terms of Service and may result in account termination.
3. REFUND POLICY
Refund requests are handled by Sellereb. The following terms apply:
- 3.1. Discretionary Refunds: all fees are non-refundable once access to the Service has been granted, except where required by applicable law. Sellereb may, at its sole discretion, issue a refund in exceptional circumstances. All refund requests are reviewed on a case-by-case basis.
- 3.2. Statutory Rights: if you are located in a jurisdiction that provides statutory withdrawal or refund rights (such as the UK or the EU/EEA), those rights apply in full and are not limited by this policy. For example, consumers in the UK and the EU/EEA have a 14-day statutory right to withdraw from digital content and service contracts.
- 3.3. How to Request a Refund: contact Sellereb support at [email protected] and we will assist you with the process.
- 3.4. Effect of Refund: if you receive a refund, your access to the Sellereb Service will cease upon processing of the refund.
4. REFUND FOR TECHNICAL OR PRODUCT DEFECTS
If you experience persistent technical issues with the Service or a material defect that prevents you from accessing the features as described, please contact Sellereb support at [email protected] first to attempt resolution. If the issue cannot be resolved, you may contact our support team to request a refund. Where there is evidence of a material technical or product defect, a refund will be issued in accordance with applicable consumer protection laws.
5. CANCELLATION POLICY
You may cancel your subscription at any time, including during any free trial.
- How to Cancel: you can cancel directly from your user dashboard, or by contacting support.
- Cancellation During Free Trial: if you cancel during the free trial, your payment method will not be charged and your access will end at the conclusion of the trial period.
- Cancellation During Paid Period: your cancellation will take effect at the end of your current paid billing cycle. You will retain access to the Service until that date. You will not be charged again after cancellation takes effect.
- Refund After Cancellation: cancellation does not automatically entitle you to a refund for the current billing period. If you wish to request a refund, please follow the procedure described in Section 3.
6. BALANCE AND AI CREDITS
Balance top-ups and AI credits are intended for in-service use and are non-refundable once use has begun. For entirely unused balance top-ups, a refund may be considered upon written request within 14 days of the top-up; payment provider fees may be deducted.
7. CHARGEBACKS AND DISPUTES
We encourage you to contact Sellereb support prior to raising a chargeback or dispute with your bank, card issuer, or other payment provider. Contacting us directly often results in faster resolution.
If you initiate a chargeback or payment reversal, access to the Sellereb Service may be temporarily suspended while the matter is reviewed. We will provide the payment provider with payment details and relevant evidence. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.
8. CONTACT US
If you have any questions about this policy, please contact us:
- Email: [email protected]
- Company: SELLEREB LTD
- Address: 128, City Road, London, EC1V 2NX, United Kingdom